FAQs

Orders are shipped from our fulfillment warehouse in Dublin. The team ships Mondays through Fridays, excluding holidays. Orders without any personalized items are shipping within 3-5 business days. Personalized items are made just for you and require an extra 3-5 days of production time. We cannot accommodate split shipments at this time, so your full order will ship when everything is ready. We hope you love everything!

We use both Anpost and FedEx to ship packages. If you are unable to receive Anpost packages or would prefer to us FedEx, please email pawsrules.shop@gmail.com. Please note: additional shipping charges will apply.

Please note: personalized items are made specially for you and require up to 5 days of extra production time. This means that if you select standard shipping, your order could take 8-12 business days to arrive.

Selecting an expedited shipping method at checkout does NOT reduce the time it takes to personalize your item/s, it only impacts the shipping method.

At this time, we are unable to accommodate split shipments so your full order will ship once any personalized items are ready.

Please note all personalized items are final sale and not refundable, unless we make a mistake.

We hope your furry friend and you love everything!

Sometimes packages are shipped promptly, but experience carrier delays. We use Anpostal Service to ship the vast majority of our packages and they are currently experiencing delays due to a high volume of ecommerce packages. Occasionally packages are delayed outside of our control.

We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help!

We accept returns of items that are unused, unwashed, and in new condition.
- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
- Returns received within 31-60 days of original ship date will receive store credit
- We cannot accept returns after 60 days

Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

Please visit our Refund Policy to initiate a return.